5bwm33 Privacy Policy

1. Introduction and Scope

5bwm33 ("5bwm33," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the 5bwm33 online gaming platform at 5bwm33.org (the "Platform"). This Privacy Policy ("Policy") describes how 5bwm33 collects, uses, stores, shares, and otherwise processes personal information in connection with the Platform and all associated services.

This Policy applies to all registered users of 5bwm33, visitors to the Platform who have not yet registered, and any other individuals whose personal data 5bwm33 processes in connection with the Platform. It should be read alongside the 5bwm33 Terms & Conditions, which govern your use of the Platform more broadly.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012, 5bwm33 is the personal information controller responsible for the personal data you provide when using the Platform. 5bwm33 determines the purposes and means of processing your personal data in connection with your account and use of the Platform.

For all privacy-related inquiries, data subject access requests, or concerns, you may contact us at: [email protected]

3. Personal Data We Collect

5bwm33 collects the following categories of personal data in connection with the Platform:

3.1 Registration and Identity Data: Full legal name, date of birth, nationality, gender, username, email address, and Philippine mobile number provided at account registration.

3.2 Identity Verification (KYC) Data: Copies of government-issued Philippine identification documents (e.g., SSS ID, PhilHealth card, driver's licence, or passport), selfie photographs for facial verification, and any additional documentation requested for enhanced due diligence.

3.3 Financial and Transaction Data: Deposit and withdrawal history, transaction amounts in PHP, payment method details (GCash account number, Maya account, BPI/BDO account details as applicable), and wallet balance information.

3.4 Gaming Activity Data: Game session history, bets placed, game results, bonus usage, wagering activity, and VIP programme participation data.

3.5 Technical and Device Data: IP address, device type, operating system, browser type and version, screen resolution, approximate geolocation derived from IP address, session timestamps, and referring URL.

3.6 Communications Data: Records of your communications with 5bwm33 support, including live chat transcripts and email correspondence.

3.7 Responsible Gaming Data: Self-exclusion requests, deposit limit settings, loss limit preferences, and session time reminder configurations.

4. How We Collect Your Data

5bwm33 collects personal data through the following means:

• Directly from you — when you register a 5bwm33 account, complete KYC verification, make a deposit or withdrawal, participate in games, contact support, or respond to promotions;
• Automatically — through cookies, web beacons, and server logs when you access or interact with the Platform;
• From payment service providers — such as GCash, Maya, BPI, BDO, and other payment processors, to confirm transaction status and verify payment method ownership;
• From identity verification services — third-party KYC providers who assist in verifying the authenticity of identification documents and performing facial verification;
• From fraud prevention and anti-money laundering services — to screen account activity against sanctions lists and fraud databases as required under Philippine anti-money laundering regulations.

5. Legal Basis and Purposes of Processing

5bwm33 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

5.1 Performance of Contract. Processing is necessary to provide the 5bwm33 Platform services to you — including account creation, game access, deposit and withdrawal processing, and customer support.

5.2 Legal Obligation. Processing is necessary to comply with Philippine legal requirements applicable to online gaming operators, including Know Your Customer ("KYC") obligations, anti-money laundering ("AML") requirements under Republic Act No. 9160 (Anti-Money Laundering Act), age verification, and PAGCOR regulatory reporting.

5.3 Legitimate Interests. 5bwm33 processes certain data based on its legitimate interests in: (a) fraud detection and prevention; (b) Platform security and integrity; (c) responsible gaming monitoring to identify at-risk players; and (d) improving Platform features and performance through analytics.

5.4 Consent. Where 5bwm33 processes your data for direct marketing communications or optional personalisation features, we do so on the basis of your explicit consent, which you may withdraw at any time by contacting [email protected].

6. Disclosure of Personal Data to Third Parties

5bwm33 does not sell your personal data. We may disclose your personal data to the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash (G-Xchange Inc.), Maya (Voyager Innovations Inc.), BPI, BDO, UnionBank, and other payment service providers, to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and facial verification services used to verify your identity documents as required;
• Fraud and AML screening services: Providers of sanctions screening, fraud detection, and anti-money laundering monitoring tools;
• Game content providers: Online game studios and live dealer platform providers whose games are available on 5bwm33, to the extent necessary for game delivery and fair play verification;
• Regulatory authorities: PAGCOR and other Philippine government authorities or law enforcement agencies, where disclosure is required by law, court order, or regulatory direction;
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers engaged by 5bwm33 to operate and protect the Platform.

7. International Data Transfers

Some of 5bwm33's third-party service providers — including cloud infrastructure providers and game studio partners — may process data in jurisdictions outside the Philippines. Where such transfers occur, 5bwm33 ensures that appropriate safeguards are in place, including data processing agreements that require the recipient to protect personal data to a standard at least equivalent to the Data Privacy Act of 2012. By using the 5bwm33 Platform, you acknowledge and consent to such transfers where necessary for service delivery.

8. Data Security

5bwm33 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data processed, including:

• 256-bit SSL/TLS encryption for all data in transit between users and 5bwm33 servers;
• Encryption of sensitive data fields (including payment instrument details) at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication requirements for internal administrative access;
• Incident response procedures for personal data breaches, including NPC notification within seventy-two (72) hours of discovery as required under the Data Privacy Act.

While 5bwm33 takes appropriate security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 5bwm33 login credentials and for securing the devices you use to access the Platform.

9. Data Retention

5bwm33 retains personal data for the following periods:

• Active account data: Retained for the duration of your active 5bwm33 account relationship plus five (5) years following account closure, as required by Philippine AML regulations and PAGCOR record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later;
• Transaction and gaming activity records: Retained for five (5) years from the date of each transaction, in accordance with Anti-Money Laundering Act obligations;
• Support communications: Retained for three (3) years from the date of the communication;
• Marketing consent records: Retained until you withdraw consent and for one (1) year thereafter as evidence of consent;
• Technical and log data: Retained for twelve (12) months from collection, unless required for longer by a specific security investigation.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 5bwm33's data retention schedule.

10. Cookies and Tracking Technologies

5bwm33 uses the following types of cookies and similar technologies on the Platform:

• Essential cookies: Required for the Platform to function correctly, including session management, login state maintenance, and security tokens. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to understand how users interact with the Platform — including pages visited, time on site, and navigation paths — to improve Platform design and performance. Analytics data is aggregated and does not identify individual users;
• Preference cookies: Used to remember your Platform settings and preferences across sessions;
• Fraud prevention cookies: Used to detect and prevent fraudulent account activity and to identify unusual access patterns that may indicate unauthorised use.

You may control non-essential cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of the 5bwm33 Platform.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5bwm33:

• Right to be informed: To know what personal data 5bwm33 holds about you and how it is processed;
• Right of access: To obtain a copy of the personal data 5bwm33 holds about you;
• Right to rectification: To correct inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: To object to processing based on legitimate interests, including profiling for direct marketing;
• Right to data portability: To receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, submit a written request to [email protected] with sufficient detail to identify your account and the specific right you wish to exercise. 5bwm33 will respond within fifteen (15) business days of receiving a complete request. Identity verification will be required before processing data subject access requests.

12. Children and Minors

The 5bwm33 Platform is strictly restricted to individuals who are at least 21 years of age. 5bwm33 does not knowingly collect personal data from individuals under 21 years of age. If 5bwm33 discovers that an account has been registered by a person under the age of 21, that account will be immediately closed, associated data will be deleted to the extent not required for legal compliance purposes, and any deposits will be returned to the source payment method following verification.

If you believe that a minor has registered an account on the Platform, please notify 5bwm33 immediately at [email protected].

13. Links to Third-Party Services

The 5bwm33 Platform may, in connection with payment processing, direct you to the interfaces of third-party payment providers such as GCash or Maya. These third-party services operate under their own privacy policies, which are separate from this Policy. 5bwm33 is not responsible for the privacy practices of third-party payment processors or other external services you may interact with in connection with your 5bwm33 account. We encourage you to review the privacy policies of any third-party services you use.

14. Changes to This Privacy Policy

5bwm33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or Platform functionality. Material changes will be communicated to registered users via email to the address on file and/or through a notice on the Platform at least fourteen (14) days before the effective date of the change. The updated Policy will display the revised "Last updated" date at the top of this page. Continued use of the 5bwm33 Platform after the effective date constitutes your acceptance of the revised Policy.

15. How to Contact Us

For all privacy-related questions, data subject rights requests, or concerns regarding 5bwm33's data processing practices, please contact us:

Email: [email protected]

Live Support: Available daily via in-platform chat from 8:00 AM to 12:00 midnight Philippine Standard Time (PHT)

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that 5bwm33 has not handled your personal data in accordance with the Data Privacy Act of 2012.

This Privacy Policy was last updated in June 2026. It supersedes all prior versions of the 5bwm33 Privacy Policy.